Terms and Conditions
These Terms and Conditions (together with our Privacy Policy) sets out the terms on which we supply tickets to you for The Hop Farm attraction and Events(the "Experience") at The Hop Farm, Kent (the "Location"). Please read these Terms and Conditions and the Privacy Policy carefully before booking tickets for the Experience whether you do so via our website at www.thehopfarm.co.uk (the "Website") or by speaking to our customer services department on the telephone ("Customer Services").
You should understand that by purchasing tickets to the Experience, you and your guests and other members of your group agree to be bound by and comply with these Terms and Conditions and you agree to the use of personal data in accordance with the terms of our Privacy Policy. If you refuse to accept these Terms and Conditions or the Privacy Policy, you will not be able to purchase tickets to the Experience. We advise that you print a copy of these Terms and Conditions for future reference.
For Traders Terms and Conditions please scroll to the bottom of the page.
For Season Ticket Terms and Conditions please scroll to the bottom of the page.
1. YOUR EXPERIENCE
1.1 It is important to us that you and your fellow visitors enjoy visiting the Experience. We set out below some important rules which you and your fellow visitors will need to be aware of and comply with:
(a) We appreciate that not all families are the same but for the purposes of the Experience and these Terms and Conditions, a "Child" is someone aged between 3 years and 15 years old (inclusive), an "Adult" is someone aged 15 years or over. We reserve the right to request proof of age and this must be produced on request. Please note that these ages relate to the age of the Adult or Child at the time of visiting the Experience rather than at the time you make your booking:
(b) Pets or other animals may not be brought in to the Experience (except guide or hearing dogs);
(c) We will use reasonable endeavours to ensure the Experience is a happy and memorable one for you and your fellow guests for all the right reasons, however we cannot be liable for distress caused by circumstances beyond our control (including but not limited to the weather conditions).
2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
When you give us your order (for example, by telephone or by completing the booking form) this constitutes an offer by you to us to buy a visit to the Experience. All orders by you are subject to acceptance by us, and we will confirm our acceptance of your booking by sending you an email ticket or a ticket sent in the post that confirms that your booking (or any other purchase) has been successful (the "Booking Confirmation Email"). The contract between us for purchase of tickets to the Experience (the "Contract") will only be formed when we send you the Booking Confirmation Email or posted ticket.
3. YOUR STATUS
3.1 You can only purchase tickets to the Experience if you are 18 years old or more.
3.2 Each Child must be accompanied at the Experience by at least one Adult and must remain under their supervision at all times while in the Experience. (Please see clause 1.1(b) for how we define "Child" and "Adult").
3.3 Each booking must include at least one full paying Adult.
4. ADMISSION & RIGHT OF ENTRY
4.1 On arrival to the Experience you must bring (or, if you are not attending yourself, make sure that one of the Adults brings) the following with you to the Location on the day of your Experience:
(a) the booking reference number; and
(b) some proof of identity (such as a credit card or driver's licence).
Our management reserve the right to refuse entry to you (and your fellow guests) if you fail to present either of the above when required on entry to the Experience.
4.2 In exceptional cases, our management reserves the right to refuse entry to individuals to the Experience, or remove those who have already been admitted, if in their reasonable opinion, the presence of those individuals is likely to considerably lower the enjoyment of other guests.
5. PHOTOGRAPHY & VIDEO RECORDING
5.1 Non-professional photography and video recording is permitted anywhere in the Experience. All images and videos must be for non-commercial use only.
5.2 We do not supervise the taking of non-professional photography and video recording at the Experience and so we cannot be responsible if you or any of your fellow guests (including any Child or Baby) is featured in any other visitor's photograph or recording which is subsequently published or